1. Introduction
Crevix is a digital solutions agency based in Hyderabad, Sindh, Pakistan. We provide digital services such as website design and development, branding, SEO, UI/UX design, and digital marketing.
This policy describes how information may be handled when you visit crevixstudio.com, submit a project enquiry, book a meeting, or communicate with us. By using our website, you acknowledge this policy. Where consent is legally required, we will seek it separately.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact information: Your name, email address, phone number, and business name when you provide them.
- Project information: Your service requirements, budget range, project details, files, and other information you choose to submit.
- Meeting information: Details you provide when booking a discovery call, such as your name, contact details, and selected meeting time.
- Technical information: Information such as browser type, device information, referring pages, and website usage data where collected through server logs, analytics, or similar tools.
- Communication records: Messages and correspondence you send to us through email, WhatsApp, forms, or other communication channels.
Please do not submit passwords, payment card details, or unnecessary sensitive personal information through ordinary enquiry forms or messages.
3. How We Use Information
We may use information for legitimate business purposes, including to:
- Respond to enquiries and discuss potential projects.
- Prepare quotations, proposals, and project plans.
- Schedule meetings and communicate about requested services.
- Provide, manage, and improve our services and website.
- Maintain business records and address technical or security issues.
- Understand website performance and visitor interactions where analytics are used.
- Meet applicable legal obligations and protect our legitimate rights.
We will not use your contact information for unrelated promotional communications where consent or another lawful basis is required and has not been obtained.
4. Sharing Information
We do not intend to sell your personal information. Information may be shared only when appropriate for the purposes described in this policy, such as:
- With service providers that help us operate forms, scheduling, website hosting, analytics, or communications.
- When you ask us to coordinate with another person or business.
- When disclosure is required by applicable law or a valid legal process.
- When reasonably necessary to protect our rights, users, systems, or property.
Service providers may process information under their own terms and privacy policies. We aim to use appropriate safeguards where required, but their individual practices are outside our direct control.
6. Third-Party Services
We may use third-party platforms to help receive enquiries, schedule meetings, communicate with clients, or operate our website. These may include:
- Odoo: Website platform or related website functionality, where configured.
- Tally: Project enquiry and requirements forms.
- Calendly: Discovery call scheduling.
- WhatsApp and email providers: Client communications.
These services may process information according to their own privacy terms. Please review the relevant provider policies before submitting information through their platforms. Only list services that Crevix actually uses.
7. Data Security
We take reasonable steps appropriate to our operations to protect information against unauthorized access, loss, misuse, or alteration. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please contact us if you believe your information has been submitted or handled improperly.
8. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including handling enquiries, managing client relationships, maintaining appropriate business records, resolving disputes, and meeting applicable legal obligations.
Actual retention periods depend on the type of information, the reason it is held, and the requirements of the systems and providers involved.
9. Your Choices & Rights
Depending on the laws that apply to you, you may have rights concerning your personal information, including requesting access, correction, deletion, or withdrawal of consent where applicable.
You may contact us to ask about information you have provided or request that we stop sending optional marketing communications. We may need to retain some records for legitimate or legal reasons. We will review requests in accordance with applicable requirements.
10. Children's Privacy
Our website and services are intended for businesses and people who can lawfully request our services. We do not knowingly seek to collect personal information from children in circumstances where doing so is prohibited. If you believe a child has provided personal information to us, please contact us.
11. Policy Updates
We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The updated version will be published on this page with a revised effective date.
12. Contact Us
For questions, privacy requests, or concerns about this policy, please contact Crevix using the details below.
Business: Crevix
Location: Hyderabad, Sindh, Pakistan
Email: crevix.pk@gmail.com
WhatsApp: +92 327 2819101
Website: crevixstudio.com